OB CASE STUDY Essay Example | Topics and Well Written Essays - 1000 words

OB CASE STUDY - Essay Example This will be achieved by drawing parallel between the situation that James has found himself in and the principles driving these motivation theories According to McClelland’s theory, each employee has one of the three motivation drivers that are dominant in him or her depending on their personal aspects. Bruce’s main driving force is achievement. He would like recognition of the work he is doing at the hotel and being rewarded for it. Working twelve hours a shift requires a better pay or at least another demand since, according to Adams Equity theory, Money is not the main factor of motivation but recognition and appreciation is. Bruce’s next source of dissatisfaction in the workplace presents itself in the lack of equity in how the hotel treats its employees. Jeanette Smith, a colleague who joined the hotel at the same time as he and with the same qualifications has been sponsored to take HND in the hotel and catering. Bruce was also promised the same sponsorshi p during recruitment, but no follow-up has been made. Worse still, whenever he approaches the supervisor, he is put off using flimsy excuses about being busy or is told to bring the topic up the following year. This is contrary to what is advocated for in Sirota’s three-factor theory. ... This is what makes Bruce bitter. From this incident of sponsoring Jeanette and leaving Bruce out despite the promise made to him during the interview, it is evident that the organisation does not keep its promises and commitments. Theory X/Y as advanced by McGregor classifies such as an organisation in the X class. Organisation in the X class usually withheld likes (the sponsorship) and did not deliver on promises. The organisation is not concerned about the staff welfare and morale and is instead focussed on one goal, which was to reap maximum benefits from the customers. When Bruce was summoned to the HR department, he was informed that ‘the customers were always right’ the implication of this statement is that the organisation does not care about it employees at all and is willing to subject them to all manners of ill treatment if only to make a profit. Another characteristic of theory X organisation and indeed the Ambrose hotel is being poor listener since they did n ot listen to what Bruce had to say about the incidence. This kind of organisations issue threats to get things done, and Bruce was treated no differently. The organisation should have focussed on how to avoid recurrence of the incidence rather the blaming Bruce for the whole incidence. This would save them potential customer and employee loss. According to Maslow’s Hierarchy of needs, the ideal workplace should provide an individual with the opportunity to advance, in their career in relation to levels four and 5 of his theory. Ambrose hotel was instead curtailing Bruce from advancement through overworking him and withholding the promised sponsorship.